MHFA - crisis intervention

In addition to the umbrella intervention provided by ALGEE (Assess Risk, Listen non-judgementally, Give reassurance, Encourage referral to other agencies, Encourage self-help strategies), MHFA has strong and clear guidelines for crisis intervention. From MHFA:
Crisis First Aid for someone experiencing an acute psychotic episode

• Do not get involved physically
• Call the police and explain what is happening, unless the person has a mental health crisis card with clear steps describing how you can help.
• Try to create a calm, non-threatening atmosphere.
• Be reassuring, calm and concerned.
• Do not try to reason with someone who is experiencing acute psychosis.
• Express empathy for the person’s emotional distress.
• Comply with reasonable requests